Police looking into X Fitness gyms that customers say closed without warning

Police looking into X Fitness gyms that customers say closed without warning

SINGAPORE: Police on Thursday (Sep 15) mentioned they’re trying into the closure of two health studios that clients say shuttered with out warning.

Reports have been lodged over the closures of X Fitness spin studio in GR.iD mall and affiliated model Kyklos Studio in Tekka Place, police confirmed.

A 3rd outlet is situated on the Hougang Sports Centre, in response to a cached model of X Fitness’ web site, which has since gone darkish.

A buyer who solely wished to be often known as Weiling, 26, informed CNA that she has been attending spin courses at X Fitness since July 2021 and had a pleasing expertise.

“I didn’t obtain any dangerous customer support,” she mentioned, including that instructors had been pleasant and X Fitness’ value level was extra inexpensive than different studios. 

“The solely purpose why I even knew about them within the first place is as a result of throughout then they employed numerous TikTok influencers,” she mentioned, including that one such influencer labored as an teacher.

Weiling mentioned there have been no indicators something was unsuitable till Sep 12, when she tried to e-book a category on the GR.iD outlet.

About a month in the past, X Fitness knowledgeable clients it was migrating the category reserving platform from its personal cell app to an aggregator app like Mindbody, she mentioned.

During the migration, college students had been requested to e-book courses by sending direct messages to the studio’s Instagram account.

Weiling informed CNA she efficiently booked a category on this approach on Sep 6. It was the final class she attended at X Fitness.

On TikTok, one other X Fitness buyer who goes by Elyssa posted that she final attended a category on Sep 10 and had 35 courses left in her bundle.

When Weiling tried to e-book a category on Sep 12, she may now not discover the health club’s account on Instagram. She additionally couldn’t discover the studio on reserving apps like Mindbody.

She realised one thing had gone unsuitable when she checked X Fitness’ web site and noticed that it was down. The health club’s web site and social media accounts had been nonetheless darkish when CNA checked on Thursday afternoon.

Weiling made a police report on Sep 13.

She mentioned there was no communication from X Fitness concerning the closure of the gyms. She has contacted one of many health club’s instructors, often known as Alan, on Instagram, however has not obtained a reply.

The solely replace got here from an teacher who posted on Instagram saying that she was attempting to contact the homeowners of X Fitness to seek out out what had occurred, mentioned Weiling.

Weiling estimated that she has 16 courses left in her 20-class bundle, which she purchased for S$320.

She has filed a declare on the Small Claims Tribunal, however informed CNA she has “form of given up on getting the cash again”. 

She mentioned the expertise has been a shock, including: “It simply didn’t happen to me that it’s going to occur in Singapore.”


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